Faqs

How to check personal exclusive service rights? 
Customers can view all personal exclusive service rights and detailed usage rules in the personal service center, with real-time updated and accurate content.
What should be noted during service experience? 
Customers need to operate in accordance with standardized service specifications to avoid abnormal experience problems caused by irregular operations.
Is there a time limit for service application validity? 
Conventional service applications have a valid processing period, and overdue unprocessed applications will be automatically invalidated, which needs to be re-initiated.
How to recover mistakenly lost service data? 
For accidentally lost service data, customers can apply for data recovery through the official channel, and the team will assist in retrieval within the scope of system support.
Will service quality be evaluated regularly? 
The platform will carry out regular service quality evaluation and optimization according to customer experience feedback and service operation data.